Effective date: 1st February 2026
Organisation: Every Pet Lives (“we”, “us”, “our”)
ABN: 73 855 306 407
Website: https://everypetlives.org.u/
Contact: support@everypetlives.org.au
Every Pet Lives is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information, including how you can access and correct your information or make a complaint.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1) What personal information we collect
We may collect personal information that you provide directly, including:
- Identity and contact details: name, email address, phone number, suburb/state, postcode.
- Enquiry details: information you provide when you ask for help, contact us, or submit a form.
- Donation and payment information: donation amount, date/time, payment status and transaction references.
We do not store full credit card details on our servers if processed via a secure payment provider. - Volunteer/foster/sponsor details: availability, relevant experience, and other details you provide.
- Pet-related information: pet type/breed, age, health notes, behavioural notes, location and circumstances where relevant to providing support.
- Communications: your messages to us, and our replies (including email and form correspondence).
- Technical information: IP address, browser type, device identifiers, pages visited, session information, referral source, and approximate location derived from IP.
Where lawful and appropriate, we may also collect personal information from third parties (for example, referral partners, payment processors, fundraising platforms, or service providers), but only where necessary for our operations.
2) Sensitive information
“Sensitive information” includes health information or other information given special protection under the Privacy Act.
We generally do not seek to collect sensitive information about you. However, in limited circumstances it may be provided voluntarily (e.g., you disclose health or personal circumstances when seeking help). We will handle sensitive information with additional care and only use it for the purpose it was provided, unless required or permitted by law.
3) Why we collect personal information
We collect, hold and use personal information to:
- Respond to enquiries and provide support, information, referrals and services
- Facilitate pet welfare outcomes (including rehoming support or assistance pathways)
- Process donations and issue receipts where applicable
- Communicate with you (including updates you request)
- Manage volunteer, foster, partnership and sponsorship enquiries
- Improve our website, services and user experience
- Maintain security, prevent fraud and manage risk
- Meet legal, regulatory, reporting and governance obligations
If you do not provide requested personal information, we may be unable to respond fully or provide certain services.
4) How we collect personal information
We collect personal information when you:
- Submit a form on our website
- Donate to us or participate in fundraising
- Subscribe to a newsletter or updates
- Apply to volunteer or foster
- Contact us by phone, email, social media or other channels
- Interact with our website, including via cookies and analytics tools
5) Direct marketing and communications
We may send you communications that you request or that relate to our charitable activities, such as:
- Donation receipts and confirmations
- Updates about our work and impact
- Volunteer, foster or supporter information
- Fundraising appeals (where permitted)
You can opt out of marketing messages at any time by using the unsubscribe link in emails or contacting us at the details above. Opting out will not affect important administrative messages (such as donation receipts).
6) Cookies, analytics and tracking
Our website may use cookies and similar technologies to:
- Keep the site functioning properly
- Remember preferences
- Understand how visitors use our website
- Measure and improve performance
- Support advertising measurement (including Google services)
We may use tools such as Google Analytics and Google Tag Manager to collect and analyse website usage data. These tools may set cookies and collect information such as your IP address, device/browser details, and pages visited.
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
7) Disclosure of personal information
We may disclose personal information to:
- Service providers who help us operate (e.g., website hosting, email delivery, IT support, analytics, form tools, CRM tools)
- Payment processors and fundraising platforms to process donations securely
- Professional advisers (e.g., accountants, auditors, legal advisers) where necessary
- Partners or referral pathways where you have requested help and disclosure is reasonably necessary to assist you (and where appropriate, with your consent)
- Government agencies or regulators where required or authorised by law
We do not sell your personal information.
8) Overseas disclosures
Some of our service providers (such as cloud hosting, email platforms, analytics providers, or payment platforms) may store or process data outside Australia (commonly including the United States or other countries).
Where we disclose personal information overseas, we take reasonable steps to ensure it is protected and handled in a manner consistent with Australian privacy requirements, including using reputable providers and contractual safeguards where appropriate.
9) Security of your information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Our measures may include:
- SSL/HTTPS encryption for website traffic
- Access controls and least-privilege account permissions
- Security updates and monitoring
- Using reputable third-party processors for payments
No method of transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.
10) Access and correction
You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details above. We will respond within a reasonable time and may need to verify your identity.
11) Data retention
We keep personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, record-keeping obligations relating to donations and financial reporting).
When no longer required, we will take reasonable steps to securely destroy or de-identify the information.
12) Children’s privacy
Our website and services are intended for general audiences. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us personal information without consent, please contact us and we will take steps to remove it where appropriate.
13) Third-party links
Our website may contain links to third-party websites (for example, partner services or resources). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
14) Complaints
If you have a complaint about how we handle your personal information, please contact us and we will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15) Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology or our operations. The updated version will be published on our website with a revised effective date.
16) Contact us
For privacy enquiries, access/correction requests, or complaints:
Every Pet Lives
ABN: 73 855 306 407
Email: support@everyprtlives.org.au
Website: https://everypetlives.org.au/